NORMS ISO 9000. CONCEPT AND ANTECEDENTS
Quality, Is the totality of the characteristics of an organization that confer the aptitude to him to satisfy the established and implicit necessities.
System of Management of Quality, Assembly of the structure of organization of responsibilities, procedures, processes and resources, that settle down to carry out the quality management. It is a work method by which the conformity products or services with the specified requirements makes sure.
Total quality (TQM), Form of management of an organization, centered in the quality, cradle in the participation of all its members, and that aimsat the long term success through the satisfaction to the client and to provide benefits for all the members of the organization and the society.
Antecedents
In the decade of 50s they were begun to establish requirements for a system of securing of the quality. From the beginning, the declared intention was not to replace with this the specific norms for products, if to complement them properly, assuring the improvement the aptitude for the quality of the company. The evolution began fundamentally in the United States of America and in the camp. Later it included also the atomic power stations. With the norm THOUSAND Q9858 propagated the thought of the systems of the quality in all the western countries. Soon a assembly appeared everything of securing norms of the quality specific of companies, by branches of the industry and nationals, who ended finally at the series of international norms ISO proclaimed and updated by the Organization the International for the Standardization with seat in Switzerland.
The series of norms ISO 9000, applied to Management of Quality is made up o the following ones:
ISO 9001, Systems of the quality, Model for the securing of the quality in the design, the development, the production, the installation and the service postsale. This norm is used when requirements for products and service consider or process, for as it is necessary to specify data to fulfill and the supplier or the contractor assumes all the responsibility from the design to the service postsale. It is certifiable.
ISO 9002, Systems of the quality, Model for the securing of the quality in the production, installation and service postsale. This norm is used when already the designs and the specifications of products and processes exist, as well as of other activities, and the verification requirements only talk about to the aptitude for the production and the installation. It is certifiable.
ISO 9003, the final Systems of the quality, Model for the securing of the quality in the inspection and tests. This norm is applied when already they are established design development, the production and the use, as well as the information relative to the product and the process, and the verification requirements fundamentally talk about to the inspection and the final tests. Almost no longer it is used at the present time.
ISO 9004, Management of the quality and elements of the system of the quality. General guide.
